Set Downlight
Fire
Sun Home
- What wood do you use for the Sun Home and where does it come from?
- How is the wooden surface of the Sun Home treated?
- Why is the base so heavily beveled and has two slots?
- How do I clean the wooden surface and the glass?
- How is the Sun Home glass manufactured?
- How do I carry a Sun Home?
Salt
- Does Salt really have a battery life of 500 hours, how is the average 150 hours mentioned achieved?
- The touch dimmer on my Salt sometimes reacts very slowly, is this correct?
- My Salt is not loading. What could be the reason?
- Which charger / power supply unit is required for the Salt, what do I need to consider when choosing one?
- Is the battery life of Salt the same in all three colour moods?
- What makes Salt so unique?
Sun
- Can the ceiling box for the height-adjustable version be mounted on a sloped ceiling?
- How can I install a ceiling pot if the cable outlet on the ceiling is in a different location?
- I would like my Sun to gradually dim like a sunset, automatically becoming darker and transitioning into the Sunset Orange color tone. How can I achieve this?
- I wish for the light of the sun to automatically change repeatedly, is that possible?
- Can I get the ceiling pot for the Sun in a different color or finish?
- Can I get the cable in a different color?
Falling Sun
- Can I convert a Falling model without height adjustment into a height-adjustable one?
- Can the ceiling rose for the height-adjustable version be fitted to a sloping ceiling?
- I’d like to run multiple Falling Sun lights with one converter. Which converter should I use?
- Is it possible to replace the LED board in my Falling Sun on my own?
- I need a new cable for my Falling Sun. Can I replace it myself?
- I have several Falling Sun luminaires installed on a ceiling suspension, and now one of them is no longer working. What can I do?
Team Suspension
- The color temperature displayed in the app does not match the actual color temperature, what could be the reason?
- Where can I find technical information, planning data, data sheets, instructions etc. for the luminaire?
- Up to what room height can I install Team Suspension? Are special cable lengths possible?
- What is the recommended minimum mounting height above the floor to avoid glare from the indirect light component?
- Can the ceiling cover be mounted on a sloped ceiling?
- How prone to wear is the cable in the height-adjustable version?
Team
- What is the difference between Team Mini and Team Home luminaires?
- Team Update/Upgrade: Information regarding firmware 1.113 / new user profiles / advanced features
- Instructions Team Upgrade (concerns luminaires produced before 01.04.2023)
- How to choose a different profile for Team (from Firmware 1.113)
- I have a Team Color tune. Can I adjust the light color of the direct and indirect light separately?
- Can I disable the motion sensor on my Team light?
Salt&Pepper
- How long is the battery life of the Salt&Pepper?
- How can I check the battery level on Salt&Pepper?
- What does it mean when the control LED integrated into the base plate of the Salt&Pepper lights up red?
- How long does it take for the Salt&Pepper to fully charge?
- Can I charge Salt&Pepper in between uses, or will this damage the battery due to a memory effect?
- Can Salt&Pepper be operated permanently on the power adapter, or will this damage the battery?
Parrot
- The status LED on my Parrot is lit up continuously in light blue, and the light cannot be operated. What can I do?
- When I place my Parrot on the Smart Charge to charge, the light flashes briefly but it won't charge.
- I need a new SmartCharge with charging cable for my Parrot. Where can I find the corresponding replacement part?
- What battery technology do you use at Parrot?
- My Parrot has stopped working. What should I do? What could be the cause?
- Can I also charge Parrot using the USB-C port on my laptop?
Falling
- Which dimmer can you recommend for the Falling?
- My Falling flickers when dimmed, what can I do?
- I’ve just reinstalled my Falling, but it doesn’t light up – what can I do?
- The LED of my Falling is glowing very dimly and with a very warm light, what could be the reason?
- I have several lights on a ceiling mount, and now one of them is no longer working, what can I do?
- I need a new cable for my Falling, can I replace it myself?
Falling Leaf
- Which dimmer do you recommend for Falling Leaf?
- My Falling Leaf flickers when dimmed, what can I do?
- Dimming my Falling Leaf is very important to me. Which type of dimming should I choose?
- I’ve just reinstalled my Falling, but it doesn’t light up – what can I do?
- I have several Falling Leaf lamps suspended from a ceiling mount, and now one of them is no longer working. What can I do?
- The LED on my Falling Leaf is very dim and emits a very warm light. Why is this?
Falling in Love
- Does Falling in Love have a memory function, meaning can it be controlled via a switched socket or timer?
- I need a new lens for my Falling in Love, can I replace it myself?
- The power adapter of my Falling in Love is defective, can I replace it myself?
- I need a new cable for my Falling in Love, can I replace it myself?
- Can I replace the LED board of my Falling in Love myself?
- Can I get Falling in Love with a different cable length?
Niceone
- Which dimmer can you recommend for Niceone?
- Dimming my Niceone is very important to me. Which type of dimming should I choose?
- My Niceone flickers when dimming, what can I do?
- I have several Niceone devices mounted on a ceiling mount, and now one of them is no longer working. What can I do?
- The LED on my Niceone is very dim and emits a very warm light. Why is this?
- Can I replace the LED board in my Niceone myself?
John
- Can I also use or convert a John USM or John Vitra on the table base?
- John - Control changeover (for John luminaires manufactured from 06.11.2024)
- Something's broken in my John's joint. Can it be repaired?
- The lamp head on my John is broken. Can it be repaired?
- My John's power adapter is defective. Can I replace it myself?
- I need a new cable for my John, can I replace it myself?
Flying
- Are there longer cables for Flying?
- Can I shorten the Flying's cables?
- How can I dim Flying?
- I would like to integrate Flying into a DALI control system. Is that possible?
- Can I control Flying only with the GRAU app?
- Can Flying be mounted on a sloped ceiling?
Oh China Led
- I have several Oh China LEDs. Why are the porcelain shades illuminated differently?
- I need new cables for my Oh China LED. Can I replace them myself?
- The lens of my Oh China LED is charred on the outside because a candle was placed under the light. Can the lens be replaced?
- I want to operate several Oh China LEDs with just one converter. Which converter do I need?
- Can I replace the LED board in my Oh China LED myself?
- I have several Oh China LEDs on a ceiling mount, and now one of them is no longer working. What can I do?
Move
- Can I get Move with a special rope length?
- I need new cables for my Move, can I replace them myself?
- How are the surfaces of the Move made?
- One lens of my Move is scorched from the outside because a candle was placed under the light. Can the lens be replaced?
- Can I replace the LED board in my Move myself?
- I just rehung my Move, but it's not lighting up, what can I do?
Dance LED
- Can I get Dance LED with a special rope length?
- I need new cables for my Dance LED. Can I replace them myself?
- How are the surfaces of the Dance LED manufactured?
- One of the lenses on my Dance lamp is burnt on the outside because a candle was left under the lamp. Can the lens be replaced?
- Can I replace the LED board in my Dance myself?
- I just rehung my Dance LED, but it's not lighting up, what can I do?
Twist
Xt-a Plus
- Can I also link Xt-a lights with sensors as swarm lights?
- Can I only control one light at a time with the Xt-a remote control?
- How do I perform a DALI reset on Xt-a Sensor luminaires if they are blinking or no longer respond to control?
- How can I reset an Xt-a / Xt-s luminaire with sensor to factory settings?