Fire
Sun Home
- What wood do you use for the Sun Home and where does it come from?
- How is the wooden surface of the Sun Home treated?
- Why is the base so heavily beveled and has two slots?
- How do I clean the wooden surface and the glass?
- How is the Sun Home glass manufactured?
- How do I carry a Sun Home?
Salt
- Does Salt really have a battery life of 500 hours, how is the average 150 hours mentioned achieved?
- The touch dimmer on my Salt sometimes reacts very slowly, is this correct?
- My Salt is not loading. What could be the reason?
- Which charger / power supply unit is required for the Salt, what do I need to consider when choosing one?
- Is the battery life of Salt the same in all three colour moods?
- What makes Salt so unique?
Sun
- How can I install Sun if the ceiling cable outlet is not centered?
- I would like my Sun to gradually dim like a sunset, automatically becoming darker and transitioning into the Sunset Orange color tone. How can I achieve this?
- Can I get the ceiling pot for the Sun in a different color or finish?
- Can I get the cable in a different color?
- If the cable was cut too short, or needs to be longer after moving, does the luminaire need to be sent in, or can a local electrician replace the cable?
- Why can I only use the Sun In variant with the GRAU App starting from a mounting depth of 8 cm?
Falling Sun
- I’d like to run multiple Falling Sun lights with one converter. Which converter should I use?
- I need a new cable for my Falling Sun. Can I replace it myself?
- I have several Falling Sun luminaires installed on a ceiling suspension, and now one of them is no longer working. What can I do?
- I’ve just reinstalled my Falling Sun, but it doesn’t light up – what can I do?
- I would like my Falling Sun to gradually dim down automatically, like a sunset, while emitting a 'Sunset Orange' light color. How can I achieve this?
- Is it possible to convert a Falling into a Falling Sun?
Team Suspension
- Where can I find technical information, planning data, data sheets, instructions etc. for the luminaire?
- Up to what room height can I install Team Suspension? Are special cable lengths possible?
- What is the recommended minimum mounting height above the floor to avoid glare from the indirect light component?
- Can the ceiling cover be mounted on a sloped ceiling?
- How prone to wear is the cable in the height-adjustable version?
- Up to what table size can I use Team Suspension?
Team
- What is the difference between Team Mini and Team Home luminaires?
- Team Update/Upgrade: Information regarding firmware 1.113 / new user profiles / advanced features
- Instructions Team Upgrade (concerns luminaires produced before 01.04.2023)
- How to choose a different profile for Team (from Firmware 1.113)
- I have a Team Color tune. Can I adjust the light color of the direct and indirect light separately?
- My new Team light doesn't seem to work.