If you’ve recently reinstalled your luminaire, for example after moving, please first read this article.
If your luminaire has been working fine until now, the issue might lie either with the LED or with the converter (located in the ceiling connection). Since you have multiple luminaires, you can isolate the problem by swapping the non-functioning pendant/spot with one that is working.
If the pendant/spot works in another position, the converter is likely defective.
If the same pendant/spot still doesn’t light up in a different position, the LED is likely defective.
Please make sure to review the information provided in the article mentioned above.
If one of the components is defective, please get in touch with us. Include the purchase date and a detailed description of the issue. Photos are always very helpful.
For support and coordination, please use our contact form.