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  1. GRAU
  2. Other FAQs
  3. General questions

General questions

  • Which busbars are lights with the addition Track or InTrack (e.g., Sun Track, Sun Installation Track) compatible with?
  • What should I consider when installing my light?
  • My light is flickering, what can I do?
  • How can I clean my lamp?
  • I've discovered transport damage. What should I do now?
  • Can GRAU lights also be operated using voice control?
  • Does GRAU also have outdoor lights, or can our lights be converted accordingly?
  • Information on energy efficiency labelling / energy label
  • Information about the ban on conventional lamps (incandescent lamps, fluorescent lamps)
  • Can I convert my GRAU lamp, which operates with fluorescent lamps, to LED retrofit bulbs?
  • How long do GRAU lights last?
  • Can I also operate Tobias Grau luminaires with halogen technology with retrofit lamps?
  • I would like to have my Tobias Grau lamp converted from halogen to LED technology. Is that possible?
  • My light doesn't work anymore, can you help me?
  • Can I buy spare parts for my defective lamp directly?
  • I would like to make a complaint, how do I proceed?
  • My lamp has surface damage. What can I do?
  • How many years of warranty/guarantee does GRAU provide?
  • I returned a light or a spare part, when will I receive my refund?